Questions organizations ask us.

We recommend 72 hours for standard requests. Urgent and emergency coverage is available.

Complete the client setup form on this site. It takes a few minutes and covers who you are, where you operate, and how you expect to use interpreting services. We handle the vendor paperwork from there. Setup is free and carries no obligation to request anything.

Nothing. There is no setup fee, no retainer, no subscription, and no minimum volume. You pay only for services actually delivered, at the rates set out in your service agreement.

No. Being set up simply means you are ready. Many organizations complete setup and do not request for months. That is exactly how it is meant to work.

Yes — video remote interpreting is available on-demand and by appointment.

More notice means more choice of interpreter and better specialization matching. Short-notice and same-day requests are still worth submitting, and urgent requests are worked directly by a coordinator rather than queued.

Existing clients request through the form on this site or through their client portal. Every request lands in the same system, so your account history stays complete.

Yes. If continuity matters, tell us at booking. We schedule the same interpreter wherever their availability allows, which is especially valuable in medical, mental health, and educational settings.

Yes. Tell us at booking and we honor the preference wherever availability allows. This matters in many medical and personal settings.

We tell you promptly and directly so you can make other arrangements. We will not leave a request open to protect a statistic.

We assign qualified, certified interpreters matched to the setting. Court assignments are matched to the credentials the venue requires, and medical, mental health, and DeafBlind requests are matched to interpreters with that specialization.

Interpreting is cognitively demanding and accuracy declines over extended periods. Long or intensive assignments are staffed as a team so the quality holds from start to finish.

Interpreters work under professional codes of conduct that require strict confidentiality. In healthcare settings they work in HIPAA-aware environments, and in legal settings they observe the confidentiality the matter requires.

Apply through the interpreter application on this site. We review credentials, experience, and specializations, and we are transparent about rates and expectations from the first conversation.

Virtual works well for short appointments, distributed teams, and remote locations. On-site is the better choice for long or emotionally heavy appointments, procedures involving sedation, DeafBlind consumers, young children, and meetings with many simultaneous speakers. We will tell you when we think a request should be on site.

We coordinate interpreting nationwide, on site and virtually. Coverage for a specific location and date depends on interpreter availability, and we give you a direct answer quickly.

Yes. Multi-site organizations request under a single account with consolidated records and billing, while each location requests independently.

Rates are set out in your service agreement before anything is booked. You are invoiced for services delivered, in the format your accounts payable process requires. No hidden fees.

Cancellation terms are specified in your service agreement so there are no surprises. Tell us as soon as you know, since early notice lets us release the interpreter for other work.

No. We can explain what interpreting services exist, how they are typically used, and what tends to work operationally. Determinations about your legal obligations belong with your counsel or compliance team.

Relying on family members introduces accuracy and privacy risks, and many organizations have policies against it, particularly in healthcare. A qualified interpreter protects everyone involved. For your specific obligations, consult your counsel.

Not for everyone. Captions serve many people well, but English is a second language for many Deaf people whose primary language is ASL. A qualified interpreter or a recorded ASL translation communicates far more directly.