Privacy Policy
How Unspoken Language Services collects, uses, and protects information submitted through this website.
Effective date: This policy applies to information collected through this website. It is provided for transparency and is not legal advice. Organizations should have their own counsel review any policy they rely on.
Information we collect
We collect information you provide directly: contact details, organization information, and the details of interpreting requests or applications you submit. We collect standard technical information such as IP address and browser type for security and site reliability purposes.
How we use information
Information is used to respond to inquiries, arrange and deliver interpreting services, process applications, administer accounts and billing, and meet our contractual and record-keeping obligations.
Assignment and consumer information
Details you provide about interpreting assignments, including consumer names where supplied, are treated as confidential and are used only to arrange and deliver the requested service. Access is limited to personnel who need it for that purpose. Sensitive fields are stored with additional protection.
Sharing
We share assignment information with the interpreter assigned to your request, limited to what they need to prepare and perform the work. We do not sell personal information. We may disclose information where required by law or to protect the rights and safety of individuals.
Interpreter confidentiality
Interpreters working with ULS are bound by professional codes of conduct requiring strict confidentiality about assignments and the people involved.
Retention
Records are retained for as long as needed to deliver services and meet contractual, tax, and legal obligations, then disposed of securely.
Your choices
You may request access to, correction of, or deletion of information you have provided, subject to our record-keeping obligations. Contact us using the details below.
Security
We use administrative and technical safeguards appropriate to the sensitivity of the information we hold. No system is perfectly secure, and we encourage you to avoid sending unnecessary sensitive detail through web forms.
Contact
Questions about this policy can be sent to the email address listed on our contact page.